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Frequently asked questions.

Quick answers about shipping, returns, payment, sizing and made-to-order pieces.

  • What chain length should I choose?

    Length is measured with the chain laid straight, end to end, clasp included. At 16 inches it sits at the base of the neck; at 18, on the collarbone; at 20, just below it; at 22, mid-chest, the one to choose if you'll hang a pendant; and at 24, below the chest. A thick chain needs an inch more than a thin one. If you're torn between two, choose the longer one: a chain can be shortened, but not stretched.

    Read the chain length guide
  • How much is shipping and how long does it take?

    We ship with FedEx. Standard shipping, 3–5 business days, is free on orders of $70 or more and $8 on smaller orders. Express shipping, 1–2 business days, is $15. When your order ships, you'll get a tracking number by email.

    See the shipping policy
  • Can I return a piece?

    Yes, within 14 days of delivery. The piece must be unworn, unaltered and in the condition we sent it, with its box and any certificate or paperwork. Contact us with your order number before sending anything, and we'll confirm your return.

    See the returns policy
  • Do your pieces come with a warranty?

    Yes: one year against defects in workmanship. Within that year, cleaning, polishing and resizing are free.

    See the warranty
  • Do you offer financing?

    Yes. We offer financing with Acima, a lease-to-own program: Acima owns the piece until the lease is completed. We also offer layaway. If you see Shop Pay Installments or Affirm when you pay online, you can choose them too. Each financing company sets its own terms, and we'll walk you through the details on WhatsApp before you reserve.

    See the terms of service