Frequently asked questions

Pieces we have in stock ship within 1–2 business days after your order is confirmed. For made-to-order pieces, we give you a ship date when we confirm your order. If it will be late, we'll contact you with a new date and you can cancel for a full refund.

We ship with FedEx. Standard shipping, 3–5 business days, is free on orders of $70 or more and $8 on smaller orders. Express shipping, 1–2 business days, is $15. When your order ships, you'll get a tracking number by email.

Yes. We ship within the United States and internationally, and international rates are shown at checkout. We ship to street addresses only, not to P.O. boxes or package-forwarding services. Customs duties, import taxes and brokerage fees are not included in our prices and are paid by the customer.

Yes. Every order is insured for its full value until it's delivered, and every package requires a signature at delivery. On orders of $1,000 or more, an adult (21+) has to sign. Once a package has shipped, we can't change the delivery address.

Please open your package when it arrives. If it's missing, damaged or looks tampered with, contact us within 5 days of the delivery date. We'll file the claim with the carrier and, once it's resolved, replace your piece or refund you.

Yes. You can pick it up at our New Jersey store, Monday to Saturday, 10:00 a.m. to 7:00 p.m., once we let you know it's ready. Bring a form of ID.

We have two stores: one in the Diamond District in New York and one in New Jersey. We see customers by appointment, and the New Jersey store is also open Monday to Saturday, 10:00 a.m. to 7:00 p.m. To book an appointment, message us on WhatsApp.

Yes. Message us with the piece you like and we'll confirm availability, length or size, and the final price. Then you pay with financing, layaway or the store's payment methods, and we ship it with tracking or you pick it up in store.

By WhatsApp, phone or email: the details are at the bottom of every page. If you're asking about a specific piece, the WhatsApp button on its page already has the message ready.

Yes, within 14 days of delivery. The piece must be unworn, unaltered and in the condition we sent it, with its box and any certificate or paperwork. Contact us with your order number before sending anything, and we'll confirm your return.

These are final sale: made-to-order pieces (including chains and bracelets made in a length, color or size we didn't have in stock), engraved, personalized or custom-designed pieces, pieces resized or altered at your request, earrings that have been worn, and gift cards.

Yes, within 14 days of delivery as long as they haven't been worn. Earrings that have been worn can't be returned or exchanged.

You pay for the return shipping, unless we sent the wrong piece or it arrived damaged. After we receive and inspect your return, we refund you to your original payment method within 10 business days. The refund is for the price you paid, not the current price of gold, and there is no restocking fee.

Yes, within the same 14 days. We credit the price you paid toward the new piece: if it costs more, you pay the difference, and if it costs less, we refund the difference.

Orders for pieces in stock can be cancelled at no charge until they ship. Cancelling a made-to-order piece has a 20% fee, which doesn't apply if we can't ship by the date we gave you.

Orders paid with financing (Shop Pay Installments, Affirm or Acima) are refunded through the financing company, under its terms. Any interest or lease fees are handled by that company.

Yes: one year against defects in workmanship. Within that year, cleaning, polishing and resizing are free.

Yes. Resizing is free within the one-year warranty, as long as the design allows it. Keep in mind that a resized ring can no longer be returned or exchanged.

Clean it with warm water, a little mild soap and a soft-bristle brush, and dry it with a soft cloth. Take it off before using chlorine or harsh cleaning products, and store it apart so it doesn't rub against other jewelry. 14K gold stands up better to knocks and rubbing; 18K marks more easily. And within the one-year warranty, cleaning and polishing at the store are free.

With the payment methods shown on Shopify's secure checkout page, or by messaging us on WhatsApp to close your order with us. Prices are in US dollars.

Yes. We offer financing with Acima, a lease-to-own program: Acima owns the piece until the lease is completed. We also offer layaway. If you see Shop Pay Installments or Affirm when you pay online, you can choose them too. Each financing company sets its own terms, and we'll walk you through the details on WhatsApp before you reserve.

You reserve your piece and pay it off over time. The piece is held at the store and ships or is picked up once you've finished paying. We give you the terms of each layaway in writing before your first payment. If you cancel, everything you've paid becomes store credit from day one.

Many of our pieces are priced by weight: the exact weight of the piece multiplied by our price per gram, which may change with the gold market. Every piece is weighed before it ships. The price shown at checkout is the price you pay.

Prices are in US dollars and don't include sales tax, which is added at checkout where it applies.

To protect you and us, we may ask you to verify your identity on orders of $1,000 or more, or when the billing and shipping details don't match. If we can't verify an order, we cancel it with a full refund.

No. Store credit has no expiration date and no fees.

Measure at the end of the day with your hands at a normal temperature. Wrap a piece of string or a strip of paper around the base of your finger, without squeezing, mark where it overlaps and measure it against a ruler: that's the circumference. Find it in the size table (US sizing); if it falls between two sizes, choose the larger one. With wide bands, if your measurement is snug, go up half a size.

Many rings are offered in more sizes than we have made. If yours isn't made, choose it on the piece's page: it's made to order, so it's final sale, and we give you the ship date when we confirm your order. If you don't see your size, message us on WhatsApp and we'll look into it.

Length is measured with the chain laid straight, end to end, clasp included. At 16 inches it sits at the base of the neck; at 18, on the collarbone; at 20, just below it; at 22, mid-chest, the one to choose if you'll hang a pendant; and at 24, below the chest. A thick chain needs an inch more than a thin one. If you're torn between two, choose the longer one: a chain can be shortened, but not stretched.

It's measured like a chain, but on the wrist: measure around it with a string and add half an inch so the bracelet moves without pinching.

The karat tells you how much pure gold is in the alloy: 14K is 58.3% and 18K is 75%. 18K has a deeper, richer yellow, but it's softer and costs more for the same weight. 14K is slightly lighter in color, harder, and stands up better to knocks and rubbing.

Almost the whole catalog is 14K for a practical reason: a chain you wear every day, sleep in and sweat in lasts longer in 14K. We save 18K for pieces made to stand out and for anyone who wants the deepest color.

14K and 18K alloys carry an engraved karat stamp. If a piece doesn't have one, ask us before you buy. Also, every piece is weighed and photographed before it leaves our store.

Yes. Tell us how you want it, we'll give you the price and timing, and we'll make it in 14K or 18K gold. Custom-designed pieces are final sale.

You type the name and see it in gold before you order. You choose the script, the charm, the gold color and the length, and the order is placed on WhatsApp.

It depends on the piece: we give you the ship date when we confirm your order. If it will be late, we'll contact you with a new date and you can cancel for a full refund.

On many pieces, yes. If it isn't made in the color you want (yellow, white or rose), message us and we'll make it to order. Like every made-to-order piece, it's final sale, and we give you the ship date when we confirm.